ReplyHero Checklist: Ensuring Autoreply Works Flawlessly
ReplyHero Checklist: Ensuring Autoreply Works Flawlessly
If you have experienced ReplyHero’s autoreply feature not working as expected, don’t panic, we’ve got you covered!
To help you troubleshoot and ensure that the bot functions correctly, we’ve rolled out a new checklist feature, we call Turn on Bot Checklist. This step-by-step guide will ensure that everything is properly set up before the bot goes live.
1. Viewing your Checklist
Here is the screen that you will be greeted with upon opening.
Simply tap on the top banner to view your Checklist.
2. Completing the Checklist
Each item in the checklist provides you with specific instructions on how to fulfil them.
✅ Notification Access Status: The bot relies on your WhatsApp notifications to detect incoming messages and respond automatically, so it is absolutely crucial that this is being enabled.
✅ Notification Listener Status: If the bot isn’t responding, you may need to reset the notification listener by disabling and re-enabling it. This refreshes the connection and ensure messages are being detected properly.
✅ Auto Reply Status: Finally, ensure the autoreply feature is switched on. Without this, the bot won’t respond to messages, even if everything else is set up correctly.
Simply complete the 3 items in the checklist above to fill up your Completion Bar, and you’ll be ready to go!
3. Test it Out!
Congratulations! Your Checklist is now complete. 🎉 But that’s not all, here comes the fun part - testing the bot!
Now that your bot and autoreply is working fine, the next step is to witness its magic right? Feel free to test the bot by tapping the “Test It Out” button on the bottom. This sends a WhatsApp text to a friend of your choice, to prompt them to text your WhatsApp.
(Note: Remember to keep the ReplyHero app in the background for it to work!)
Once your friend replies, the bot will then detect the message of said friend and automatically reply it for you!
That’ll be the first message your bot replies to. Neat, huh?
And there you have it. With this new Checklist feature, we’ve made it easier for you to ensure that your bot is always running smoothly and ready to go. No more worrying about missed messages, just a smooth, hassle-free experience for you and your customers!
If you have any additional queries or require further assistance, feel free to reach out to us by email at hester@replyhero.io.